shipping and returns
Delivery time and shipping costs;
Warranty and complaints;
Reflection time / Return
It may happen that you want to return an order. Because the product does not suit you, maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.
After cancellation you have 14 days to return your product. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. These costs amount to approximately 6.95 per package in holland, for the exact rates of your carrier's website. If you make use of your right of withdrawal, the product with all accessories - if reasonably possible - will be returned to the entrepreneur in its original condition and packaging. To exercise this right you can contact us via [email protected] We will then refund the permitted order amount within 14 days of registering your return, provided that the product cane has been returned in sealed packaging.
We are unfortunately unable to retout products that are already connected.
If the product has been damaged by the packaging and has been damaged more than necessary, then we can pass on the value reduction of the product to you. Treat the product with care and ensure that it is unused and properly packaged on a return.
Do you want to exchange your product? That's no problem at all. For this you can contact [email protected] You do, however, bear the costs for returning the product. "
I have submitted a wrong delivery address!
Incorrectly provided the wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.
Delivery time & shipping costs
We carefully do our best to deliver the order to you as soon as possible. We try to ship orders placed on workdays before 4 p.m. on the same day. On the product page there is an indication of the delivery time. If, for whatever reason, we are unable to meet this delivery time, we will of course inform you as soon as possible.
The prices quoted are exclusive of shipping costs.
Delivery takes place via DHL or UPS. The fastes way, if you need it quick: sent a email for express service (24h worldwide)
We do our utmost for you as a customer. This means that you can easily contact us. If you have any questions about this or that, you can reach us using the following information:
The trade name of our company is: Robesol
Our domain name is www.robesol.nl
Our location address:
2641 ZL Pijnacker
Chamber of Commerce: 67608531
Warranty & Complaints
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens so that you can claim the warranty. From a legal point of view, you are obliged to report this to us within two months of the discovery of the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
It can always happen that something does not go entirely as planned. We recommend that you first make your complaints known to us by emailing [email protected] If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.